4. CANCELLATION AND RETURNS POLICY 4.1 If you wish to cancel your order: (a) you can notify us by email to [email protected] before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. 4.2 You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. 4.3 Upon receipt of the goods we will give you a full refund or exchange an item, minus the handling charge. 4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used in the case of software, audio or visual products, where the packaging has been unsealed The provisions of this clause 4.4 do not affect your statutory rights. This does not apply to personalised good unless they are faulty