Returns Information

In the event that you are not satisfied with any purchase from, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund.

You can confirm your intent to return all or part of your order here. Please select ‘Return Request’ from the dropdown Department menu and complete the details as required. Once you have submitted this form, you will be contacted by a member of our Aftersales team who will guide you through the process.

Return Exclusions

The following goods may not be returned for refund.

Packs of socks that have been split.
Packs of gloves that have been split.
Any socks, underwear or baselayers that have been worn.
Any device where the Warranty has been registered or additional software has been downloaded.
Blister packs that have been opened.
Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

We offer a fully tracked collection service where we will organise the collection of you order from a place and day of your choosing, this service is available Monday to Friday, 0900-1700. This service is currently available in the UK only. If you wish to use this service please contact Customer Services on +44(0)1512247141 who will advise.