Premier Lakeballs Ltd are completely dedicated to your total satisfaction. Shipping & Handling Deliveries within the U.K. will be via our agents Fed Ex or Royal Mail and will be charged as per our shipping charges. Any orders exceeding £100 will be shipped free-UK ONLY. Orders within the U.K. will be shipped within 1-2 working days. Back Orders. Nearly ever order will leave as planned, occasionally we may get caught short stock wise we will contact you to discuss if this occurs with solutions Availability All goods offered are subject to availability and Premier Lakeballs reserve the right to withdraw any item without notice. Occasionally we will sell out of an item of stock and may receive orders before we can update the website. If you order an item that is out of stock we will inform you as soon as possible to offer a refund or an alternative item. This does not affect your statutory rights. Our Guarantee We guarantee your satisfaction. All of our products come with a full refund offered against the sale. Items must be returned in condition sent and with all packing Returns Policy Cancelling your order. You have the right to cancel your order up to 14 days after you receive the goods. This period starts the following day after receiving the goods. We ask you to return the goods in their original condition securely wrapped. You must also pay the postage for returning the goods. You will be refunded the cost of the goods and the initial cost of shipping the goods to you (assuming that the value of the goods did not exceed the £99 carriage paid value), in the same method as the original payment was made. If payment of the goods is not made it will be deducted from the value of the refund. If the goods are not returned after cancellation, they will be collected at your expense. Refunds will be made within 7 days off return.If you cancel a order prior to shipping a £5 re stocking and card charge fee will apply